Shipping policy

Delivery Area

We currently deliver to addresses within the United Kingdom only.

Delivery Times

Standard delivery typically takes 5–15 business days from the date of order. Please note that delivery times are estimates and may vary due to courier schedules, weather, or other factors outside our control. You will receive a tracking number by email once your order has been dispatched.

Delivery Cost

We offer complimentary delivery on all orders within the UK.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. If you have not received tracking within 5 business days of placing your order, please contact us at thornwickshop@gmail.com

Delivery Issues

If your order has not arrived within 20 business days, please contact us and we will investigate with our delivery partner. If an item arrives damaged, please refer to our Return and Refund Policy.

Incorrect Address

Please ensure your delivery address is correct at the time of purchase. We are not responsible for orders delivered to an incorrect address provided by the customer. Re-delivery may incur additional charges.

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4. CONTACT INFORMATION

(Paste into: Settings → Policies → Contact information)

Thornwick Email: thornwickshop@gmail.com Website: thornwickshop.co.uk